1. How we use and protect your data
The Little Hartly Wellness Club protects your personal information and your privacy. In this privacy statement, we explain our data practices and commitment to protecting the confidentiality and security of data, what personal information we collect and how we record and use your information. This privacy statement applies to our website www.littlehartly.com and the services The Little Hartly Wellness Club offers both online and offline.
2. What personal information do we record?
We may record your personal information at various times, for example when you visit our Website, register on our Website, purchase a service/ class, use our services or contact us. We record information such as your name, address, telephone number, email address, domain name, position and company name.
We may also record non-personal information, for example concerning the type of browser and computer you use, as well as technical information pertaining to the way you contact our Website.
We also record and make available to authorised client account holders their order history and graphic file data.
3. Are you under the age of 16?
If you are 16 or under, you must have permission from a parent or guardian to use our Website.
4. Why do we record your personal information?
We do not share any of your personal information with third parties without your permission. We only record and process your personal information in order to deliver services to our clients and keep you up to date (if you wish). Sometimes, we will use your personal information to send you important information, for example concerning changes to our general terms and conditions or this privacy statement. Your data is stored according to GDPR regulations.
You can opt-in to receiving our newsletter to stay up to date on the latest developments, give you info on offers and to give you calming ideas. If you no longer wish to receive any updates/newsletters, you can send an email to email@example.com
6. How do we protect your personal information?
We do everything we can to protect your personal information against loss, destruction, use, modification or distribution by unauthorised third parties. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We do not share data without the customer’s authorisation.
7. How can I access, update or delete my personal information?
If you want to request and update or deletion of your personal information, you can email us at firstname.lastname@example.org
Our Website may contain links to other websites and social media. We are not responsible for the content or privacy protection used by these websites. We would therefore advise you to always read the privacy statement of the website in question.
10. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
11. Changes to this data protection & privacy statement
We may update the contents of this privacy statement from time to time. If we make any major changes to this privacy statement, we will inform you via a notice on our Website and via email. A detailed version of our policy can be found here.
If you have any questions or feedback, you can contact us via email at email@example.com
CANCELLATION AND REFUND POLICY
Please note your payment for ANY booking includes a 25% non-refundable booking deposit.
2. Refund Eligibility
Only full priced bookings will be refunded if eligible. No sale / Package bookings will be refunded (see point 7). To be eligible for a refund, cancellation must occur at least 14 days prior to the course/ session / workshop/ group class/ one to one class commencing. (please note point 1). You must inform The Little Hartly Wellness Club via email.
Cancellation less than 14 days prior to the workshop/ group class/ one to one class commencing will not be refunded, credit given or transferred.
No show to any service or missing a session due to sickness will not be refunded and credit will not be transferred, .
4. Non-Returnable and Non-Refundable Items / Services:
- Gift cards
- Downloadable software products
- Oils / Neals Yard Products received in class or via post
- Services that have been discounted, this includes Early Bird offers.
- Any course or class once started - see section 2.
- Missed sessions.
5. Sickness of Instructor:
Should an instructor for your session be unwell, this session will either be covered by a another appropriately qualified and insured instructor or will move online via Zoom or Other platform deemed suitable by The Little Hartly Wellness Club. If the instructor is unable to hold an online session at your regular date and time of class, you will be offered an alternative date for 1 catch up session. No catch up session will be offered if the consumer is unable to attend the zoom session (as per missed session being non-returnable/ refundable as section 4).
6. Refunds (if applicable)
To complete your refund, we require an invoice receipt or proof of purchase.
Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 5 working days.
7. Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
8. Sale Items / Offers (if applicable)
Only full priced bookings may be refunded, unfortunately discounted bookings, including sale offers or Packages cannot be refunded.
9. Full Refunds
Full refunds will ONLY be given in the event of The Little Hartly Wellness Club cancelling an event.