DATA PROTECTION & PRIVACY POLICY 

 

1. How we use and protect your data

The Little Hartly Wellness Club protects your personal information and your privacy. In this privacy statement, we explain our data practices and commitment to protecting the confidentiality and security of data, what personal information we collect and how we record and use your information. This privacy statement applies to our website www.littlehartly.com and the services The Little Hartly Wellness Club offers both online and offline.

 

2. What personal information do we record?

We may record your personal information at various times, for example when you visit our Website, register on our Website, purchase a service/ class, use our services or contact us. We record information such as your name, address, telephone number, email address, domain name, position and company name.

We may also record non-personal information, for example concerning the type of browser and computer you use, as well as technical information pertaining to the way you contact our Website.

We also record and make available to authorised client account holders their order history and graphic file data.

 

3. Are you under the age of 16?

If you are 16 or under, you must have permission from a parent or guardian to use our Website.

 

4. Why do we record your personal information?

We do not share any of your personal information with third parties without your permission. We only record and process your personal information in order to deliver services to our clients and keep you up to date (if you wish). Sometimes, we will use your personal information to send you important information, for example concerning changes to our general terms and conditions or this privacy statement. 

 

5. Updates/newsletter

You can opt-in to receiving our newsletter to stay up to date on the latest developments, give you info on offers and to give you calming ideas. If you no longer wish to receive any updates/newsletters, you can send an email to littlehartly@gmail.com.

 

6. How do we protect your personal information?

We do everything we can to protect your personal information against loss, destruction, use, modification or distribution by unauthorised third parties. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We do not share data without the customer’s authorisation.

7. How can I access, update or delete my personal information?

If you want to request and update or deletion of your personal information, you can email us at littlehartly@gmail.com

 

8. Cookies

We use cookies to improve your user experience on our Website. A cookie is a small piece of information that is stored on your computer when you visit our Website. With these cookies, our Website can recognise you when you come back. Cookies also ensure that accessing our Website is quick and secure and they help us detect any errors on our Website. If you do not wish to receive any cookies, you can change your browser’s settings and delete any stored cookies. Note that this may affect the performance of our Website on your computer.

 

9. Links

Our Website may contain links to other websites and social media. We are not responsible for the content or privacy protection used by these websites. We would therefore advise you to always read the privacy statement of the website in question.

 

10. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

11. Changes to this data protection & privacy statement

We may update the contents of this privacy statement from time to time. If we make any major changes to this privacy statement, we will inform you via a notice on our Website and via email. A detailed version of our policy can be found here.

 

12. Questions?

If you have any questions or feedback, you can contact us via email at littlehartly@gmail.com

REFUND POLICY 

 

1. Policy duration

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund, credit or transfer (to another class). 

 

2. Deposit

Please note your payment for course bookings and workshops includes a 25% non-refundable booking deposit.

3. Refund eligibility

To be eligible for a refund, you must inform The Little Hartly Wellness Club via email at least 48 hours prior to the workshop/ group class/ one to one class commencing. Should you cancel more than 24, but less than 48 hours prior to class, you will receive credit or transfer to another workshop/ class / one to one of the same value or less. 

4. Cancellation

Cancellation less than 24 hours prior to the workshop/ group class/ one to one class commencing will not be refunded, credit given or transferred.

No show to workshops / classes/ one to one class will not be refunded and credit will not be transferred. 

 

5. Additional non-returnable items: 

- Gift cards 

- Downloadable software products 

- Oils received in class or via post 

 

6. Refunds (if applicable) 

To complete your refund, we require a receipt or proof of purchase. 

Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. 

 

7. Late or missing refunds (if applicable) 

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at littlehartly@gmail.com 

 

8. Sale items / Offers (if applicable) 

Only regular priced bookings may be refunded, unfortunately discounted bookings cannot be refunded.
 

9. Gifts 

If the item (Workshop/ Group Course / One-to-One Session) was marked as a gift when purchased and booked directly by you, you'll receive a gift credit for the value of your refund. Once the refunded item is received, a gift certificate will be mailed to you. 

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.